--
Crystal Cruises
Company Overview:
Crystal Cruises was created in 1988 and currently operates two luxury ships: the 940-guest Crystal Symphony (launched in 1995) and the 1,080-guest Crystal Serenity (launched in 2003). Our first ship, Crystal Harmony (launched in 1990), was retired in 2005. Crystal is wholly owned by Nippon Yusen Kaisha (NYK), the largest shipping company in the world. Headquartered in Tokyo, the firm operates over 800 ships, has offices around the globe and is renowned for its fast, reliable and economical service to people around the world.
Mission Statement
We are committed to serving our customers, the guests and travel agents who book and support our cruises. In meeting their needs, every service we provide to our customers must be of the highest quality and integrity - whether it be shipboard or shoreside.
We must constantly seek improvement and innovation of our services as well as strive for reduction of our costs in order to maintain reasonable fares, thereby enhancing the value of our service to customers. All bookings must be serviced promptly and accurately with the highest respect and courtesy. Our suppliers and distributors must have an opportunity to make a fair profit.
Crystal Cruises is concerned about our staff, the men and women who work with us, whether shipboard or shoreside. Each employee is regarded as an individual whose dignity is respected and merit is recognized. All employees should be provided with working conditions that are clean, orderly, and safe. All employees should feel free to make suggestions and comments in a reasonable manner. Crystal Cruises provides equal opportunity for development and advancement for those qualified. Crystal Cruises is committed to provide competent management.
Our ultimate responsibility is to our parent company and their stockholders. Our business must make a sound profit.
Luxury, as they say, is in the details. It is so often the little details that make all the difference. And on a Crystal cruise, the differences are many. Here are some of the things that set us apart and have resulted in us receiving "World's Best Large-Ship Cruise Line" honors year after year.
Exclusive to the Crystal Experience
Full 360° open air teak Promenade Deck with exclusive WOW® - "Walk on Water" - fitness program
The Bistro, our popular European-style coffee and wine bar, which offers complimentary specialty coffee and tea drinks, along with light snacks served throughout the day
Up to seven evening dining options including a choice of classic main or late seating in our Crystal Dining Room, or open seating in our specialty restaurants, so guests can always choose where, when and with whom they would like to dine
European-trained wait staff in the Crystal Dining Room and in our specialty restaurants featuring the cuisine of Nobu Matsuhisa, Wolfgang Puck and Piero Selvaggio
Wine cellar with more than 200 vintages including Crystal's exclusive "C" label
Crystal Casino: offering mini-Baccarat, dice tables, roulette, blackjack and over 100 slot machines, all governed by the State of Nevada Gaming Regulations
Our innovative Creative Learning Institute®, offering complimentary Yamaha piano lessons and Berlitz language classes on every cruise; and on select sailings, special certification enrichment with Cleveland Clinic Wellness Seminars, Pepperdine University Business Seminars, the Smithsonian Associates, Society of Wine Educators and Sotheby's
Computer University@Sea® facility with 24-hour e-mail and Internet access plus instruction in the latest software
The only Feng Shui-inspired spa at sea featuring exotic massages, facial therapies and energy boosting treatments
One of the highest space per guest ratios at sea, offering Crystal Cruises' unparalleled service in luxurious comfortable surroundings
Pre-reservations available for all optional Crystal Adventures shore excursions
Crystal Society Rewards and Recognition Program for returning guests
Always included in the Crystal Experience
Frette bathrobes and Aveda bath products in every stateroom
Egyptian cotton linens and menu of pillow options for every bed
All meals served on elegant Villeroy & Boch china and all wine served in fine Riedel crystal in the Crystal Dining Room
Most staterooms feature spacious private verandahs with table and chairs for casual dining or relaxing
Stateroom Internet access, television and DVD player to keep in touch with the world if you so choose
Penthouse butler service with personal bar
Complimentary bottled water, soft drinks and specialty coffee drinks throughout the ship
Abundant space, exceptional quality, numerous choices and award-winning service
Take your next voyage with Crystal and discover for yourself why the difference is Crystal clear.
Visitor Information
Whenever conditions allow, visitors will be permitted on board. Requests may be made through Crystal Cruises' Onboard Guest Services or Marine Operations departments, or if requested on board, through the ship's Reception Desk. All requests and supporting information must be received in writing by the Crystal Cruises' Marine Operations Department no later than two weeks prior to the intended visit day(or four working days if requested on board). The numbers and types of visitors allowed are capacity controlled and subject to the security level at the port of call. Due to changing world conditions, Crystal Cruises may institute a no-visitor policy on board its ships from time to time. This policy is subject to change, without notice, at any time.
